In response to the incident, a Deliveroo spokesperson reiterated the company’s commitment to the safety and well-being of its riders, pointing out that since 2018, Deliveroo has provided its riders with free accident insurance and extended earnings support for those who are unwell and unable to work. The spokesperson also noted that the company offers a rider support system that is always available and a safety app called ‘Flare’ that is free for all riders.
Despite this, Farrar argued that the incident demonstrated the need for greater accountability on the part of companies like Deliveroo, which he said were run by incredibly wealthy people who had a responsibility to their workers. He called for greater union representation for Deliveroo drivers and for the public to recognise the vital role that such workers play in keeping London’s delivery system running smoothly. While last night’s events may have exposed some of the flaws in the system, Farrar’s hope is that they will also inspire positive change that benefits everyone involved.
